Module reference · Quality & governance
x/support — Support
Support and dispute intake flows for marketplace participants.
What it does
Inside x/support
The support module provides the on-chain intake path for problems: tickets and disputes raised against leases, usage records, or counterparties, tracked as state with defined lifecycles rather than emails into a void.
It is the front door of the dispute machinery — settlement's 24-hour dispute window, fraud escalation, and correction flows all connect to intake records created here.
Why it exists
The design rationale
Decentralization removes the support desk, but not the need for recourse. Structured, on-chain intake gives every participant a visible, non-discretionary path to raise problems — and gives the protocol's dispute rules something concrete to operate on.
Interactions
How it connects to the rest of the chain
No module stands alone — these are the protocol surfaces this module depends on or serves.
- x/settlement
Usage disputes raised in the window flow through intake records.
- x/fraud
Misconduct allegations escalate from support to fraud handling.
- x/market
Disputes reference the leases they concern.
Key concepts
Terms that matter here
- Dispute intake
- The structured on-chain record opening a dispute with lifecycle tracking.
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