Reference
What it does
The support module provides the on-chain intake path for problems: tickets and disputes raised against leases, usage records, or counterparties, tracked as state with defined lifecycles rather than emails into a void.
It is the front door of the dispute machinery — settlement's 24-hour dispute window, fraud escalation, and correction flows all connect to intake records created here.
Why it exists: Decentralization removes the support desk, but not the need for recourse. Structured, on-chain intake gives every participant a visible, non-discretionary path to raise problems — and gives the protocol's dispute rules something concrete to operate on.
State
Primary objects
| Concept | Definition |
|---|---|
Dispute intake | The structured on-chain record opening a dispute with lifecycle tracking. |
Messages
Messages & queries
Message and query surfaces are documented at implementation level in the module docs ↗ and the source ↗. The objects above are the state those messages create and transition.
Connections
Module interactions
-
x/settlementUsage disputes raised in the window flow through intake records. -
x/fraudMisconduct allegations escalate from support to fraud handling. -
x/marketDisputes reference the leases they concern.
Flows
Core flow
- Raise — A problem is filed. Tickets and disputes open against the lease, record, or counterparty concerned.
- Track — The record lives. Defined lifecycles replace emails into a void — status and history are visible state.
- Route — It reaches the right machinery. Usage disputes meet the settlement window; misconduct allegations escalate to fraud handling.
- Resolve — Outcomes are recorded. Resolutions, corrections, and escalations leave an auditable trail for all parties.
Questions
Asked about x/support
What is dispute intake?
The structured on-chain record opening a dispute, with lifecycle tracking from filing through resolution — the front door of the protocol's dispute machinery.
How does this connect to settlement?
Usage disputes raised inside the 24-hour window flow through intake records; corrections and holds attach to them before payout completes.
What if the problem is misconduct?
Misconduct allegations escalate from support to fraud handling, where enforcement hooks can restrict participation pending adjudication.
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